Fulfillment Policy

Overview of Services Provided

Echo Design Group is a digital marketing agency specializing in custom website design, development, branding, and strategic digital marketing services. We partner with B2B organizations to create high-performing websites, build strong brand identities, and deliver tailored digital strategies that drive measurable results.

Payment Terms

Our services are typically billed on a monthly retainer or project basis. Monthly services are charged on a non-refundable basis, and project-based work is invoiced according to the terms outlined in the project agreement. We do not require long-term contracts unless otherwise specified and believe in maintaining clear, consistent billing practices to support transparency and trust.

Refund and Cancellation Policy

Due to the nature of our work, all payments made are non-refundable. We’re committed to client satisfaction and welcome open communication. If you have concerns regarding your service, we encourage you to reach out so we can work together to find a resolution. For ongoing services, cancellation requests must be submitted in writing at least 30 days prior to the next billing cycle to avoid future charges.

Credit Card Payments

Echo Design Group accepts secure credit card payments via Stripe. By submitting your payment information, you confirm that you are authorized to use the card and that all provided information is accurate. Payments are processed through Stripe’s encrypted platform to ensure secure transactions.

Security and Privacy

Protecting your information is a top priority. All payment details are handled securely through Stripe’s industry-leading payment processing infrastructure. Echo Design Group does not store or access full credit card numbers, ensuring your data remains protected.

Chargebacks and Disputes

If you believe a billing error has occurred, we ask that you contact us directly so we can resolve the issue promptly. We are committed to resolving any disputes professionally and in accordance with Stripe’s dispute resolution procedures.

Contact Information

For questions about billing, services, or this fulfillment policy, please contact us via email at john@echodesigngroup.com.